Questions for everyday cooking.
Product information, shopping, delivery, returns, and customer care.
Products & Kitchen Use
Who operates the store?
Guangzhou Shacheng Electronic Technology Co., Ltd. operates qylzunex.com.
What do you sell?
Small kitchen tools. Each listing identifies the available options and included components.
How do I choose the right item?
Check dimensions, materials, intended use, compatibility, and care instructions against your cooking needs.
Are all products stainless steel?
No general material claim applies. Our stainless-steel kitchen scenes are styling; composition depends on the individual listing.
Can every item go in a dishwasher, oven, or microwave?
No. Follow the specific listing and supplied instructions. Do not assume heat or cleaning compatibility.
Will colors match my screen?
Lighting and display settings can affect appearance. Check written option details alongside photographs.
Orders & Delivery
How long is processing?
Normally 2–4 business days after verification, or up to 5 during busy periods.
What is estimated U.S. transit?
10–15 business days after dispatch. Processing is additional; arrival dates are not guaranteed.
How much is shipping?
Checkout displays available methods and charges before payment.
Will I receive tracking?
Available tracking details are emailed after dispatch. Initial carrier scans may take time.
What if a parcel is lost?
Email your order reference. After confirmed transit loss, we arrange a replacement or refund without additional loss-related charges.
Can I change or cancel?
Request promptly. Fulfillment may prevent changes. Successful prefulfillment cancellations have no cancellation fee.
Returns & Refunds
What is the return window?
Request an eligible return within 30 calendar days of delivery.
Where do I send a return?
Use the address supplied after approval, not automatically our registered address.
Who pays preference-return postage?
The customer. Original shipping is generally nonrefundable for preference returns. No restocking fee applies.
What if the store caused the problem?
We cover reasonable costs required by the approved remedy, including appropriate return or replacement delivery costs.
When is a refund initiated?
Within 5–10 business days after receipt, inspection, and approval. Provider posting takes additional time.
How do I contact customer care?
Email service@qylzunex.com or call +86 020-39948000 during the published service hours.
Business Information
- Brand Name
- qylzunex
- Legal Company Name
- Guangzhou Shacheng Electronic Technology Co., Ltd.
- Legal Representative
- Ouyang Rulu
- Website
- qylzunex.com
- Registered Business Address
- Unit C0320, Room 303, Self-Numbered Building 1, No. 28 Huanglianban Qilong East Road, Huangge Town, Nansha District, Guangzhou, Guangdong, China
- Customer Support Email
- service@qylzunex.com
- Customer Support Phone
- +86 020-39948000
- Customer Service Hours
- Monday–Sunday, 9:00 AM–10:00 PM, China Standard Time (UTC+8)